Before obtaining your desired electric bicycle, you may want to know
How long until I receive my bike?
The order will be processed within 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 3~5 business days for the shipment to arrive at your designated location. Any delivery dates provided by Luckeep are estimates.
What area is included in free shipping?
We only ship to the lower 48 states in the US, please check Shipping for more information
Will my Ebike assembled when it arrives?
The Ebike is mostly assembled when it arrives, a few more steps to finish the assembling. Please carefully watch the assembly tutorial or read the E-BIKE USER MANUAL for installation.
How to track my delivery information?
Click here to check your status.
Can I stack the two discounts repeatedly?
Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.
Final interpretation is owned by the Luckeep company.
Do I need a license for riding Ebike?
No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.
How do I charge my battery?
You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.
How to find the Ebike that fits me?
You can check our Compare Models for the differential of our Ebike.
How long do electric bike batteries last?
3-4 years.
How to clean my Ebike?
We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.
What is the waterproof level of Luckeep electric bicycles?
Waterproof Components: IP67 Battery, IP65 Motor
Can the rear rack carry passengers?
While our electric bikes support over 330 pounds, for safety reasons, we still recommend against riding with passengers in the absence of proper safety measures.
Where can I get a discount?
We regularly run promotions on our website, so we recommend subscribing to our newsletter. We’ll send you the latest product updates, educational content, and special offers via email. You can also join our membership program to earn points and redeem discounts
Why are your products more expensive on Amazon than on the official store?
The prices displayed on our official website reflect the actual selling price of the product and do not include any additional fees, ensuring transparency for our customers. On Amazon, however, we employ a slightly different pricing strategy: initial prices may appear lower to attract more customer attention. During checkout, Amazon automatically adds shipping and other relevant fees, which when totaled, result in a final payment amount that is comparable to our official website prices.
We have designed this strategy to accommodate different marketplace demands and offer diverse shopping options. Whether you choose to purchase from our official website or Amazon, we guarantee that you will receive the same high-quality products and excellent service.
Can it be shipped to other countries?
Due to our inventory logistics limitations and high shipping costs, we currently do not support retail sales outside of the continental United States. However, we do accept bulk purchase orders (10 bikes or more) from locations outside the United States. We can provide bulk purchase pricing based on suggested retail prices, and our business development team will coordinate actual transaction prices with you. For more details, please email us at Support@luckeepsbike.com.